How orders reach you
Customers build their order on your menu and send it to you on WhatsApp. Here's each step, from menu to chat.
Zimtig doesn't take payments or send messages for you. Your menu prepares the order with the right prices, and the customer sends it to your restaurant's WhatsApp number. You confirm it in the chat and follow it in your dashboard.
What your customer does
- Builds the order on your menu
They open your menu (for example zimtig.com/your-restaurant), pick dishes and options, and can add Instructions for this dish. Then they open My order and tap Continue.
- Fills in their details
In Complete your order they choose how they want it (Delivery, Pickup or Dine in), when (As soon as possible or Schedule), enter their name and mobile number, and pick how they'd like to pay. They can also add a note or a coupon.
- Sends the order
When they tap Send via WhatsApp, Zimtig recalculates the prices, saves the order in your dashboard as Awaiting confirmation and opens WhatsApp with the message already written.
- Sends the message
All they have to do is tap send in WhatsApp. If they come back to your menu, they'll see their prepared order and a Reopen WhatsApp button.
What the message says
- A greeting to your restaurant and the order reference, which starts with L-.
- Each item with its quantity, chosen options, notes and price.
- Subtotal, coupon discount if any, delivery fee and total.
- Order type, name and phone number and, depending on the order, the address, delivery instructions, zone or table.
- Preferred payment method, whether it's for as soon as possible or scheduled, and any order notes.
It ends by saying the order is awaiting your confirmation and that no payment has been made. The message is always written in Spanish, even if the customer browses your menu in English.
No online payments
Zimtig doesn't process payments. The payment method a customer picks is only a preference, and you arrange payment as you always have. Zimtig calculates prices from your current menu, so nobody can change them from the cart. Set up your payment methods in delivery and payments.
Frequently asked questions
Does Zimtig confirm the order to my customer?
No. You reply on WhatsApp. Status changes in your dashboard aren't sent to the customer; see how to handle your orders.
Which number receives the messages?
The WhatsApp for orders number in My restaurant › Profile. Enter it with the country code and no + or spaces, for example 573001234567.
What if my customer taps the button twice?
It won't be duplicated. If the order hasn't changed, Zimtig recognizes it and opens the same message.
Can I take orders without WhatsApp?
Yes, from tablets in your venue with Tablet Mode. Those orders go straight to your dashboard.